21st Century Operations

Network Rail Chief Executive ANDREW HAINES updated the Golden Whistles conference on progress with his plans to grow operational expertise

I’m passionate about putting operations back at the heart of the railway. Not for operations’ sake, but because it’s crucial to delivering on the railway’s purpose to get people where they want to be and to support economic growth. Still too often the voice of operators isn’t being heard when we’re planning the future of the railway, and the events of the last year, if anything, have reinforced that – the need for relentless and sustained focus.

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