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I wholeheartedly agree with Alan Williams (p98, April issue) that ‘rail passengers would much prefer to stay on a diverted train, even if the journey took longer’.

As Timetable Strategy Manager (now retired) for Great Western Railway, I was seconded to the Reading remodelling project to plan the alterations to train services at each stage of the work. My remit was to keep passengers on the trains for as much of their journeys as possible, even if the diversionary routes used resulted in longer train journeys.

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