RICHARD MALINS reports on new technologies in ticketing and the challenges they bring
Progress with new ticketing technologies continues, but at a relatively slow pace. Constant warnings of the death of the tangerine ticket seem unlikely to come to fruition. The various presentations at the annual Transport Ticketing Global conference, held in London on 23-24 January, demonstrated some of the issues the industry faces as it looks to adopt these new technologies.
Usually the opening address at the conference is given by a Government Minister, but this year’s conference came shortly after the reshuffle, so Paul Maynard, originally billed, had gone, and his replacement Jo Johnson had other diary priorities. Thus the Department for Transport, which would have written the speech anyway, had its emissary (Fiona Walshe, Head of Passenger Experience and a year in post) read it herself.